How to install the support widget

Jitbit Helpdesk comes with two widgets you can add to your web site. Widgets are a great way of making it easier for your visitors to contact you from any page on your site.

You can find both widgets by going to the admin panel – Support Widget. We have two options for you there:

Lightweight widget
This widget is a popup that is located at the bottom of the browser window. If you click on the tab that says "Contact us", the widget will slide up. You have a number of options you can customize: the tab text (that says "Contact us" by default), widget position and colors to better match your web site.

The lightweight widget also comes with live chat functionality built-in.

The only downside to the lightweight widget is that it doesn't support custom fields. So if you use them please consider the second widget.

Support form link
This widget can be bound to any link on your web site.When a visitor clicks on that link a fully featured new ticket form shows up in a popup. Essentially this is just the Jitbit new ticket form in a popup window.

Both widgets require you to add some HTML and JS code to your website.You can find the specific code in the admin panel.

The Javascript code we provide is harmless for your site. It won't crash the rest of your code because it is isolated, and it won't affect your performance and load times because it loads asynchronously.

This article is for demonstration purposes only. You can delete it if you want.
Creation date: 8/23/2023 10:52 PM      Updated: 8/23/2023 10:52 PM